Good afternoon:
Thank you very much for your email yesterday. I wanted to let you know that we did receive your comments and your concerns are being treated with the utmost seriousness.
A copy of your feedback has already been shared in full with the senior operational manager responsible for this service region. He will be back in touch with me shortly and then I will in turn contact you personally.
In the meantime, thank you for your patience as we look into this serious matter. If you have any questions at all, please don’t hesitate to contact me directly.
I look forward to speaking with you soon.
XXXX XXXXXX
Customer Relations Coordinator
British Columbia Ferry Services Inc.